Customer service role is vital for security officers. We at Baaz Security provide on-demand training programs to our security officers to support client objectives ensuring outstanding customer service. Our security officers are able to take on daily customer service challenges, which they face in various sectors across several industries, including hospitality, commercial real estate, higher education, manufacturing, healthcare, public transportation, retail, petrochemical industry and government services.
The services our guards offer when it comes to customer service include:
Giving priority to the customers,
Listing to the customers,
Solving problems of the customers
Communicating with the customers so that they get the help they need
Our customer service officer’s role is multifaceted & includes acting as the caretaker by helping everyone who enters the facility with high quality customer care. They are able to take ownership of the lobby as well as visitor management services & technologies to make the visits more productive and enjoyable. By acting as greeters, they build relations by welcoming tenants and staff by name, which provides a personalised service. As custodians of building & its tenants, the security officers know who must have access by enabling them to make vital security decisions quickly. Moreover, as a first responder, the trained professionals also save lives by offering first aid, emergency medical services and CPR.
The white-glove service oriented attitude translates to not only satisfying the customers but even delighting them when mixing security with the concierge-like customer service. Whether helping a lost child or assisting a visitor, the security officers at Baaz Security happens to be the brand ambassador who can exceed the needs of the customers. Appearance, vigilance, knowledge and communication comprise the values, which are cornerstones of our customer service officers. So, right from welcoming guests and employees with a friendly and warm smile to giving directions, the customer service role that the security officers at Baaz Security play is simply infinite. Our guards always prioritize representing the client and company first to deliver Gold class customer Service.