Loss Prevention Officers (LPOs) are trained security professionals responsible for preventing theft, shoplifting, and internal loss in retail environments. Unlike general security guards, LPOs from Baaz Security take a proactive approach to retail risk management, monitoring customer behavior, performing floor patrols, and identifying high-risk areas. They’re often positioned near entrances, exits, and POS counters.
Key Duties:
- Observe customer and staff behaviour at POS terminals
- Patrol retail floors and dressing room areas
- Conduct exit checks and merchandise verification
- Provide theft awareness training for retail teams
- Document and report suspicious activity or security breaches
LPOs can reduce theft significantly when positioned correctly. A study from the Loss Prevention Research Council found that 44% of retail theft could be prevented with early intervention. By detecting suspicious activity, documenting incidents, and remaining discreet yet alert, LPOs create a deterrent environment without disrupting the customer experience.
Hiring LPOs offers multiple benefits:
- Lowers shrinkage and financial loss
- Offers in-store behavior analysis
- Supports customer service through visibility
- Creates a visible presence that discourages theft without intimidating customers.
At Baaz Security, our LPOs undergo specialized training to meet both compliance and retail environment standards (Australian retail security standards). They’re reliable, professional, and available for full-time, part-time, or rotating coverage.
