Importance of Crowd Controllers

How would you describe the first stage event you saw in an arena full of energetic people?

We hope it was splendid but in case it was not we also know what might have gone wrong that day.

Most of the packed concerts, events, and gigs accommodate a huge crowd. As a result, some people may face inconvenience in one form or other, making the experience terrible for them.

Crowd controlling is one of the important aspects of successful event management.


Let us break it to you.

Why Do You Need Crowd Controllers?

Crowd controllers are experts when it comes to managing the jam-packed audience going gaga over the artist performing on-stage.

The audience attending on-stage events are generally full of life and energy. Thus, extreme reactions may cause conflicts, trampling, surfing, bumping against each other, etc. In the worst cases, it may even break out in a violent situation leading to injuries and deaths.

Back in 2016, when the Falls Festival was celebrated in Australia, a crowd stampede took place in such a way that it almost left 80 people severely injured. The Mawazine Festival, celebrated in Morrocco also witnessed the deaths of 21 people including the pop-stars and singers.

The list of the deadliest events that took place in Australia and around the world is unending. When you are managing a large-scale event, we are sure you would want to avoid such things.

To ensure this, we have Crowd Controllers.

They are experts in managing, monitoring, and ensuring the security of the people present to attend the event. Also, they are an integral part of the management department and add their inputs by making the overall experience wonderful for the audiences.

Crowd Controllers expertise in vigilance along with dealing with aggressive and passionate audiences. Most of their work revolves around dealing with different people making them proficient in understanding crowd behaviour under different circumstances.

Steps To Ensure Effective Crowd Controlling

If you are still reading, we are sure you must have understood the importance of having crowd controllers on your team. Listed below are a few steps to ensure proper crowd management.

1. Put The Sign Boards

We often have the tendency to get lost in the vast arena, especially if we are first-time visitors. Get into your visitor’s shoes to understand them. Put proper signboards for accessing amenities like restrooms, lounge, lockers, etc

2. Release Instructions Beforehand

In order to manage the audience, it is important to make them aware of all the guidelines and rules which are needed to be followed during the event. Make sure they are not carrying any sharp objects with them. Booze and other substances should be limited for every person to avoid mishaps.

3. Check Video Surveillance

If you have not double-checked your security system, you have not got it all right yet. In case something goes wrong, monitoring systems like CCTV cameras play a great deal in identifying the culprit. In fact, by 2023 the video surveillance market is expected to touch over $71.22 billion worldwide. Also, these surveillance systems help to identify the room for improvements once the event is officially over. The management committee can refer to the clips of the event to note down important things and organize the lined up shows in a better way.

4. Understand Your Audience

Each event invites a unique type of audience ranging from passive to aggressive. Do your homework to understand what kind of audience you are going to entertain. This would help you set up the right guidelines and cater to their needs better to turn their experience into a good lifelong memory.

These were some of the basic tips to ensure you have good hands-on control over crowd management. But it is highly recommended that you should have expert crowd controllers onboard to make the entire process smooth and hassle-free. Once you have them onboard, leave it up to them. They know the intricacies of crowd management and can assist you in a better way.


All in all, crowd controllers are the base of event management, and it is almost impossible to manage without them. The services are indeed worth every penny spent. In case you are looking for well-equipped and trained Crowd Controllers for your next big event, Baaz Security is here to assist you in every possible way.

Our clients define us as “The Best In The Industry”, and we make sure we are always in their good books providing top-notch services. Our Certified Crowd Controllers know how to manage unique sets of audiences which makes them reliable and professional. Other services include Loss Prevention Officers, Asset Prevention Officers, Static Guards, etc. To get across more about our services, visit us here!

Acknowledgement of Country

Baaz Security acknowledges the Traditional Custodians of Country throughout Australia and their connection to land, sea and community. We pay our respect to their Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

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